Refund policy

Last updated: July 27, 2026

We want you to love your LOCD Essentials products. If something isn't right, here's how we handle returns, exchanges, and refunds.

Unopened Products

We accept returns on unopened, unused products in their original packaging within 7 days of delivery. To start a return, contact us at [insert support email] with your order number and reason for the return.

Opened Hair and Scalp Products

For health and hygiene reasons, we cannot accept returns or exchanges on opened or used Loc Mist, Hair Growth Oil, or Aloe Vera Oil. If your product arrived damaged or defective, see the section below.

Loc Sock and Loc Durag

These items may be returned within 7 days if unused, unwashed, and in their original packaging with tags attached.

Damaged or Defective Items

If your order arrives damaged or defective, contact us within 7 days of delivery at [insert support email] with a photo of the item and packaging. We will replace the item or issue a full refund, including original shipping costs.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5 to 10 business days.

Return Shipping

Unless the item arrived damaged or defective, the customer is responsible for return shipping costs. We do not charge any restocking fees on eligible returns.

Exchanges

We currently do not offer direct exchanges. If you need a different size or product, please place a new order and return the original item under the terms above.